Refund Policy
Last updated: August 3, 2026
01 Overview
This Refund Policy applies to all digital products purchased through donmatthews.live, including individual music tracks, albums, eBooks, software applications, and bundled packages. By making a purchase, you acknowledge that you have read and understood this policy.
02 All Sales Final
Because digital products (music, books, software, bundles) are delivered instantly upon purchase and the files can be copied immediately, all sales are final. Once you have received access to a digital product, it cannot be returned.
We strongly encourage you to review product descriptions, system requirements, track listings, and any available previews carefully before completing your purchase. If you have questions about a product before buying, contact us first.
03 Refund Exceptions
We may issue a full or partial refund in the following limited circumstances:
Defective or Corrupted Product
The downloaded file is corrupted, incomplete, contains malware, or is fundamentally different from what was described on the product page. We will first attempt to provide a working replacement. If a replacement cannot be provided, a full refund will be issued.
Duplicate Charge
You were charged more than once for the same order due to a technical error. We will refund the duplicate charge(s) in full.
Unauthorized Purchase
A purchase was made using your payment method without your knowledge or consent. We will investigate and, if confirmed, issue a full refund and revoke any associated licenses or access.
Material Misrepresentation
The product is materially different from its description on the product page (e.g., missing major features, wrong format, significantly less content than advertised). We will evaluate each case individually.
04 Subscription Cancellations
For subscription-based products (e.g., monthly or annual All-Access Bundles):
- You may cancel your subscription at any time — cancellation takes effect at the end of the current billing period
- No partial refunds are issued for unused portions of a billing cycle
- If you are charged for a renewal and did not intend to, contact us within 48 hours of the charge — we may issue a courtesy refund if you have not accessed any products during the new billing period
- After 48 hours of a renewal charge, the standard "all sales final" policy applies
05 How to Request a Refund
To request a refund, email us at patriotnewsactivism@gmail.com within 14 days of your purchase date. Include the following information:
- Order confirmation email or order number
- Product name and date of purchase
- Detailed description of the issue (defective file, duplicate charge, etc.)
- Your preferred resolution: full refund, partial refund, or replacement product
- Supporting evidence if applicable (e.g., screenshots of error messages, proof of duplicate charge)
Requests received after the 14-day window may not be eligible for a refund. We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.
06 Processing Time
5
Business days to review your request
1–2
Business days to issue refund after approval
5–10
Business days for funds to appear (varies by bank)
Refunds are issued to the original payment method. We cannot issue refunds to a different account, card, or payment method. If the original payment method is no longer available, contact us to discuss alternatives.
07 Software-Specific Terms
For software products (e.g., CodeForge, TubeScribe, ChatScream, RepoFinisher):
- We will first offer troubleshooting support to resolve the issue — many problems can be fixed quickly
- If troubleshooting fails, we may offer a replacement license key or updated build
- If the software does not function as described on your supported platform after reasonable troubleshooting (typically 5 business days), a full refund will be provided
- Refunds are not available for issues caused by: unsupported operating systems, modified/unofficial versions, user misconfiguration, or failure to meet published system requirements
08 Bundle Purchases
For bundled packages (e.g., the All-Access Bundle):
- If any individual product within a bundle is defective, we will replace that product first
- Bundle refunds follow the same criteria as individual product refunds
- If a bundle refund is approved, all products and access from the bundle must be returned/revoked — partial bundle refunds are not available
- The refund amount will be the price actually paid for the bundle, not the sum of individual product prices
09 Chargebacks & Disputes
We strongly encourage you to contact us first if you have any issue with your purchase. Filing a chargeback or payment dispute without first contacting us:
- Delays resolution — chargeback investigations take weeks, while we can often resolve issues in days
- Incurs additional fees for us, which we may pass on if the chargeback is found in our favor
- May result in immediate termination of your account and revocation of all product licenses
If you have already filed a chargeback, please also email us so we can respond to the dispute promptly.
10 Exchanges
If you purchased the wrong product (e.g., wrong software tier, wrong bundle), we may be able to offer an exchange or credit toward the correct product instead of a refund. Contact us within 14 days of purchase to discuss exchange options.
Exchanges are handled on a case-by-case basis and are at our sole discretion. If the price difference favors us, we will credit the difference. If it favors you, you may need to pay the difference.
11 Contact
Questions about this Refund Policy or need to request a refund? Reach out:
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